Financial difficulty & vulnerable customers


At Wyelands Bank, we pride ourselves on being able to support our Customers, and this service extends to Customers who find themselves in financial difficulty and are considered as vulnerable (i.e. have mental health problems or medical conditions).

We understand that this can be a stressful time and we can provide guidance and support. It is important that if you are experiencing short or long term financial difficulties that you let us know as soon as possible: contact us

Bankruptcy and Insolvency

If you are undergoing bankruptcy or insolvency, please contact us and a member of our team will be able to assist you. Our team is available between 9am and 5pm, Monday to Friday.

We recognise that there are circumstances that may affect the way you manage your account, and at Wyelands Bank we want to be able to provide the necessary support to be able to assist you in a timely and professional manner.

Whether you are just searching for information or want to contact us, the information on this page will guide you through the necessary steps including important contact details. 

Mental Health and Medical Conditions

If you have been diagnosed with a mental health or medical condition which affects your ability to pay or manage your account, then please contact us and a member of our team will be able to assist you.



Money Advice Service.

For free, unbiased and easy-to-access money tools, information and advice:

England and Wales: visit or phone 0300 500 5000

Scotland: visit  or phone 0141 572 0237