Fraud Awareness

Fraudsters can phone people and pretend to be from your bank, the police, or other well-known companies. Fraudulent calls can sound real and professional.

What to look out for:

  • Unexpected calls - If you didn’t expect the call then it could be a fraudulent call. If you’re not sure, you can call back.
  • Pressure calls - Fraudsters want to hurry you into making a quick decision.
  • A need to transfer money – Fraudsters will try to get you to transfer money for security purposes or to a safe/secure/holding account. We would never ask you to move your money to another ‘safe’ account
  • Test transactions - If a call asks you to do a test transaction then it’s a scam.
  • Calls from the police - It’s very rare for the police or Scotland Yard to call. If they do call, they'll always follow up with a visit from an Officer with photo ID and a warrant number.
  • You’re asked to log on to your computer - A fraudster may tell you there's something wrong with your computer or ask you to download something. They could pretend to be from your broadband provider or trusted Software Company. But if you didn't ask for this call, it's likely to be a fraudulent caller.

What you can do:

If you get a cold call then you can stay safe by:

  • Hang up the phone - If you’re not sure who’s calling, hang up the phone.
  • Tell them you’ll call back - But use a number you trust, not the number they use or give you. If they say it’s the police you can call back on 101.
  • Contact us - If you’re not sure about a call please get in touch with us.
  • Do not transfer any money - We will never call and ask you to move money from your account.
  • Do not log onto your computer - Unless you called for help, do not log on to your computer for an unexpected call.
  • Do not let anyone take control of your computer - Unless you called for help, do not let anyone take remote control of your computer.
  • Do not say what is on your computer screen - A real call would not ask for you to tell them what’s on your computer screen.

What to do if you think you have been a victim of fraud:

  • Call us to report the incident
  • Report the claim through Action Fraud